Refund policy


Returns & Refund Policy

Last Updated: [15 January 2026]

At Sleek&Co., we are committed to providing quality products and excellent customer service. This Returns & Refund Policy complies with the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") of South Africa.

1. Online Purchase Cooling-Off Period

If you purchase a product from Sleek&Co. through our website, you may cancel your order within 30 days of receiving it in accordance with the ECT Act.

To qualify for a return under the cooling-off period:

  • The product must be returned within 7 days of delivery.

  • The product must be in its original condition.

  • All original packaging, accessories, charging cable, manuals, and included items must be returned.

  • The product may only have been handled to the extent reasonably necessary to determine its nature and functionality.

Unless otherwise required by law, customers are responsible for the cost of returning products under the cooling-off period.

2. Faulty or Defective Products

If your product develops a manufacturing fault or arrives defective, you may return it within 6 months of delivery under the Consumer Protection Act.

Following inspection, you may choose one of the following remedies:

  • Repair

  • Replacement

  • Refund

If the product is confirmed to have a manufacturing defect, Sleek&Co. will cover the reasonable return shipping costs.

This warranty does not apply to damage caused by misuse, accidental damage, neglect, unauthorised repairs, or failure to follow the product instructions.

3. Hygiene & Personal Care Products

Our hair straightener is a personal care product.

For hygiene reasons, we may refuse returns where the product has been:

  • Used beyond reasonable inspection;

  • Returned in an unsanitary condition;

  • Deliberately damaged;

  • Returned without its original accessories or components.

This does not affect your legal rights if the product is faulty or defective.

4. Non-Returnable Circumstances

Returns will not be accepted where:

  • Damage resulted from misuse or abuse.

  • The product has been dropped, crushed, exposed to water, or otherwise damaged after delivery.

  • The product has been modified or repaired by an unauthorised person.

  • Normal wear and tear has occurred through ordinary use.

  • Essential accessories supplied with the product are missing.

5. Condition of Returned Products

Where applicable, returned products should include:

  • Original packaging

  • Charging cable

  • User manual

  • Protective accessories

  • Any complimentary promotional items supplied with the order

Where permitted by law, Sleek&Co. reserves the right to make a reasonable deduction from any refund where a returned product has been used beyond what is necessary to inspect it or requires cleaning, repackaging, or restoration before resale.

6. Incorrect, Missing or Damaged Orders

Please inspect your order immediately upon delivery.

If you receive:

  • The wrong product;

  • A damaged product;

  • An incomplete order;

please contact Sleek&Co. within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number;

  • Clear photographs of the product;

  • Photographs of the packaging;

  • Photographs of the courier label.

7. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days after approval for your bank or payment provider to process the refund.

  • Original shipping charges are non-refundable unless the return is due to our error or a confirmed manufacturing defect.

8. How to Start a Return

To request a return, please contact us before sending any products back.

Email: 

  • sleekandco.support@gmail.com

Please include:

  • Full Name

  • Order Number

  • Reason for Return

  • Photos (where applicable)

Products returned without prior authorisation may experience delays in processing.

9. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African law.

Sleek&Co. Return Promise

At Sleek&Co., customer satisfaction is important to us. We stand behind the quality of every product we sell and will always work to resolve genuine issues fairly, quickly, and in accordance with South African consumer law.