Shipping policy

Shipping Policy

Last Updated: [22 February 2026]

At Sleek&Co., we strive to deliver your order as quickly and safely as possible. Please read our shipping policy below before placing an order.

Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully received.

  • Orders are processed Monday to Friday, excluding South African public holidays.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Delivery Time

We currently deliver throughout South Africa using Aramex Store-to-Door courier services.

Estimated delivery time:

8–11 business days

Please note that delivery times are estimates only and begin once your order has been dispatched.

Business days exclude weekends and public holidays.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Any applicable promotional free shipping offers will be clearly stated on our website.

Delivery Delays

While Sleek&Co. aims to meet the estimated delivery time, delivery dates cannot be guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Industrial action or strikes

  • Incorrect or incomplete delivery information provided by the customer

  • Remote delivery locations

To the extent permitted by applicable South African law, Sleek&Co. shall not be liable for delays caused by third-party courier services or events beyond our reasonable control.

Nothing in this policy limits any rights you may have under the Consumer Protection Act or other applicable South African laws.

Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.

If you have not received your tracking details within 3 business days after placing your order, please contact our support team.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

If an order cannot be delivered due to incorrect or incomplete information, additional shipping charges may apply for re-delivery.

Lost or Damaged Parcels

If your parcel arrives damaged, please notify Sleek&Co. within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs of the parcel

  • Clear photographs of the damaged item(s)

We will work with the courier to investigate the issue and provide an appropriate resolution where applicable.

If your parcel is confirmed as lost in transit by the courier, Sleek&Co. will arrange a replacement or refund, subject to the outcome of the courier's investigation.

Delivery Areas

We currently ship to physical addresses throughout South Africa.

At this time, we do not deliver outside South Africa unless otherwise stated on our website.

Contact Us

If you have any questions regarding shipping, please contact us:

Sleek&Co.
Email: 

  • sleekandco.support@gmail.com